Complexity versus Simplicity

If only today’s technology were simpler! It’s the universal lament, but it’s wrong. We don’t want simplicity. Simple tools are not up to the task. The world is complex; our tools need to match that complexity – From: Living with Complexity by Donald A. Norman

If a design oversimplifies the interaction, it gets restricted and can lose functionality, or worse, lose the interest of the user. Earlier in the design of the toolbox, working with a company with little previous user research experience, I made the mistake of presenting an iteration of the toolbox, that was too simple, and it was perceived as condescending.  Continue reading