Conversations with Users and Experts

A short recap of interviews and conversations with people about the possibilities for an inclusive design toolbox, amongst whom two companies who are in the target user group.

Director of a technology-driven IT company with 10-20 employees

This is an IT company that often works with non-profit and governmental organizations, next to more commercial clients. Their products are internet-based and are built up from a self-developed framework. Interesting bits from the interview:

  • Their products are tested on usability by a test panel
  • Often clients come with a complete plan including routing and style sheets, and the company only brings in user tests during the development when they feel the proposed plan needs to be changed or improved
  • Some clients have their own front-end specialists, who will do their own user research before building the specifications
  • References Apple’s Human Interface Guidelines
  • A user research toolbox would be helpful as a mark of excellence towards clients
  • Within their company there are two programmers that also work on the front-end, they would be the actual users of the toolbox
  • Empathy with the end users is important when programming software, a toolbox can be a good way to support this
  • The toolbox should contain really practical methods such as guidelines and checklists, and should not bother the programmer too much with information that is not useful at that moment. Continue reading