Scaffolding for an Inclusive User Experience Toolbox

Through interviews with IT-companies and experts, analysis of existing toolboxes and literature research, a picture emerged of what the desired characteristics of the toolbox are.

These requirements can be see as scaffolding, defining the design space, showing where the end product will be and giving an idea of the scope.



  • The toolbox can provide a quality label, to show internal and external clients that user research is a priority
  • Good user research creates empathy with different groups of end-users, which makes it possible to create better User Experiences
  • The toolbox can take away inhibitions such as the idea that user research is always difficult, expensive or time-consuming
  • As IT solutions become more and more ubiquitous, they need to be inclusive of all user groups in order to provide access to as much people as possible, especially with non-profit organizations that have a public responsibility. The toolbox can help create that awareness.



  • Current toolboxes are either design driven and involve the user early in the process, or IT-specific involving the user only as a tester after-the-fact. Some toolboxes are very thorough but lack ease-of-use; others are simple but lack credibility. Filtering adds complexity but toolboxes without it present too much information at once.


  • A toolbox that creates awareness about Inclusive Design, lowers barriers to start practicing it, and empowers companies to use the results to their advantage
  • Current rituals and common practices in IT-development companies are respected or incorporated
  • The toolbox guides the entire user research process, from ethics and recruiting participants, via guidelines and methods, to drawing conclusions
  • Intuitive filtering or routing quickly leads to the relevant information, skipping the rest. Alternatives and more detailed information are within reach if needed.
  • Each method that is offered, has an introduction that can be read and understood in 2-3 minutes
  • The toolbox contains a limited amount of methods, each one attractive to start, easy to execute with ready-to-print materials and checklists, and user-group appropriate. Best-practice stories can give examples and inspiration for tweaking


  • The end product will likely be a physical portal, such as a poster, that can act as a gateway to a digital system of intelligent filtering and a database

determinatietabel bomen

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